Nederburg Wine Estate, part of HEINEKEN Beverages, is looking for an energetic, confident and service-driven Front of House Supervisor to help lead our guest experience team at one of South Africa’s most iconic wine destinations.
This role is ideal for a young professional with a background in hospitality, tourism or marketing, who thrives in a fast-paced environment and is ready to grow their leadership capability.
Key Responsibilities:
As a Front of House Supervisor, you will play a hands-on role in leading daily operations and people on the floor, while delivering a premium brand experience:
- Supervising day-to-day front-of-house, tasting room and restaurant operations
- Leading, motivating and supporting a diverse hospitality team
- Being a visible host: welcoming guests, engaging confidently and ensuring outstanding service
- Presenting and hosting wine tastings and group experiences
- Supporting event set-up, execution and breakdown
- Ensuring high standards of cleanliness, presentation, product quality and service
- Managing cash-ups, tills and basic stock control in line with SOPs
- Coaching team members, delegating tasks and following up on performance
- Assisting the Hospitality Manager with inventory, ordering and operational administration
- Resolving guest queries and handling issues with professionalism and confidence
- Upholding brand, safety and service standards at all times
Education & Experience:
- Qualification or studies in Hospitality, Tourism or Marketing (Diploma or Degree advantageous)
- Previous experience in a customer-facing role within hospitality, tourism, events or wine
- Wine knowledge or a Cape Wine Academy / WSET qualification is an advantage
- Strong working knowledge of Microsoft Office
- Previous experience supervising shifts or acting as a senior team member is beneficial
Working Hours & Practical Requirements
- Hospitality hours: 45 hours per week
- Includes weekends, public holidays and occasional after-hours
- One guaranteed weekend off per month
- Occasional travel may be required
- Own reliable transport and a valid driver’s licence are essential
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.