La Vierge Wines is seeking an energetic and detail-oriented FOH Manager to manage and maintain our beautiful estate in Hermanus.
The ideal candidate will have strong problem-solving skills, be able to work under pressure, and be available for emergencies.This role oversees all customer-facing operations, ensuring service excellence, smooth daily operations, and alignment with the estate’s brand, hospitality standards, and wine offering.
Key Responsibilities
Guest Experience & Service
- Ensure a warm, professional and consistent guest experience
- Act as the primary point of contact for guests, handling complaints and requests
- Maintain service standards aligned with La Vierge expectations
- Create a welcoming atmosphere that reflects La Vierge
Team Leadership & Staffing
- Recruit, train and manage FOH Cleaners, Wine ambassadors.
- Prepare and manage staff rosters and shift schedules
- Lead pre-service briefings and ongoing service coaching
- Monitor staff performance and address conduct or service issues
- Foster a positive, respectful and high-performance team culture
Operations & Floor Management
- Manage reservations, walk-ins and table flow
- Ensure smooth coordination between FOH, kitchen and wine/tasting teams
- Monitor cleanliness, table setup and overall presentation
- Ensure compliance with health, safety and liquor regulations
Wine & Beverage Oversight
- Ensure staff have strong knowledge of the estate’s wines and wine service
- Coordinate wine pairings and upselling opportunities
- Work closely with winemaking or tasting room teams where applicable
- Maintain beverage stock levels and assist with ordering
Administration & Reporting
- Assist with stock control, cash-ups and daily reports
- Monitor service costs, breakages and wastage
- Support the implementation of promotions, events and seasonal menus
- Provide feedback to management on service improvements