Black Elephant Vintners (BEV)
Location: Franschhoek, Western Cape
Position type: Full-time (weekends & peak-season hours required)
Reports to: Chief Distributor of Liquid Happiness (Tasting Room Manager)
About BEV
Black Elephant Vintners is a fast-paced, guest-centric boutique winery in Franschhoek. We’re known for bold wines, big personality, and our signature wine + music pairing experiences. If you thrive with people, energy, and a bit of organised chaos — you’ll fit right in.
Role purpose
You’ll be the heartbeat of the guest experience and support the tasting room with strong day-to-day operations — ensuring the space is always guest-ready, service is smooth, and sales opportunities aren’t missed.
Key responsibilities
Tasting room operations (daily)
- Opening and setup: signage, layout, cleanliness, wine readiness (reds/whites/bubbles), water & cooldrinks
- Music & Silent Disco readiness: music system setup, headphone charging/checks, basic troubleshooting
- Keep the tasting room “retail ready”: tidy counters, clean tables, organised fridges, restocked price lists & brochures
- Closing and reset: charging devices, shutting down systems, securing the venue, noting incidents/breakages
Guest experience
- Host tastings with confidence and personality (warm, high-energy service)
- Guide guests through tasting options clearly (Festival / Golden Circle / Backstage)
- Upsell naturally: bottles, cases/bundles, MCC, merch, and club membership
Stock, orders & admin support
- Assist with stock control, basic stock movements, and “what’s running low” reporting
- Help pack trade and online orders accurately (labels/invoices matched)
- Comfortable using payment devices and basic POS tasks (YOCO / e-commerce support)
Events support
- Assist with events, festivals and activations when required (including weekends/public holidays)
Requirements
- 1–2 years experience in hospitality, retail, tasting room, restaurant, or customer-facing sales (wine experience a bonus, not a dealbreaker)
- Confident communicator with strong people skills (friendly, calm, solutions-focused)
- Reliable and organised (can follow checklists and keep standards consistent)
- Comfortable standing for long periods and working in a busy environment
- Willing to work weekends / peak season hours
Personality fit
- Warm, charismatic, presentable — you enjoy making people feel welcome
- Sales-minded but not pushy (you can read the room)
- Hands-on attitude: you don’t wait to be asked, you just get it done
Remuneration
Salary: based on experience and in line with industry norms.
How to apply
Email your CV and a short cover letter to skye@bevintners.co.za