We are seeking an experienced and passionate Spa Manager to lead the spa operation within a luxury safari lodge environment. This role is ideal for a hands-on professional who can combine exceptional therapy expertise with strong leadership, commercial acumen, and operational excellence.
The successful candidate will be responsible for delivering an outstanding guest experience while ensuring the spa operates efficiently, profitably, and in line with the highest luxury hospitality standards.
Key Responsibilities
Operational Management
• Oversee the day-to-day operations of the spa.
• Ensure seamless guest experiences from booking through to treatment completion.
• Maintain exceptional standards of hygiene, presentation, and professionalism.
• Manage spa bookings, scheduling, and treatment flow. Guest Experience
• Deliver personalised luxury guest experiences.
• Manage VIP guests and special requests.
• Ensure all treatments meet international five-star standards.
• Support the overall lodge guest experience when required. Team Leadership
• Lead, train, and mentor spa therapists.
• Conduct performance reviews and ongoing skills development.
• Foster a strong team culture with high standards of grooming and professionalism. Financial & Commercial Management
• Manage spa revenue, retail performance, and achievement of targets.
• Oversee stock control, ordering, and cost management.
• Monitor treatment occupancy and profitability.
• Assist with budgeting and financial reporting.
Operational Integration
• Work closely with lodge management to ensure the spa aligns with the overall guest journey.
• Support other departments when required, as is common within a luxury lodge environment.
• Contribute to guest hosting and the overall guest experience.
Requirements Qualifications
• Relevant Spa Therapy or Somatology qualification.
• CIDESCO certification highly advantageous.
Experience
• Minimum of 3–5 years' experience in a Spa Manager or Head Therapist role.
• Experience within luxury safari lodges, boutique hotels, or high-end hospitality spas.
• Proven experience managing teams, budgets, stock control, and retail performance.
• Demonstrated track record of delivering exceptional guest service. Skills & Attributes
• Strong leadership and people management skills.
• Guest-centric approach with a passion for luxury hospitality.
• Commercially minded with strong business acumen.
• Comfortable living and working in a remote lodge environment.
• Adaptable and willing to contribute across multiple areas of the operation.
Ideal Candidate
• Be confident managing both spa operations and treatments.
• Lead by example with a hands-on approach.
• Possess strong emotional intelligence and interpersonal skills.
• Have a natural understanding of luxury guest expectations.
• Be reliable, professional, and seeking a long-term opportunity.
• Thrive within a close-knit team environment.
• Present themselves professionally at all times.
• Have strong references from luxury hospitality establishments.
• Be capable of managing both team performance and guest satisfaction simultaneously.
• Be willing to live and work in a remote safari lodge setting.
Package Competitive salary package including accommodation and meals, with the opportunity to work within a prestigious luxury safari lodge environment.
Please send resumes to zhane@evolutionrec.co.za