Hotel Receptionist Vacancy - Stellenbosch

My client, an esteemed 4-Star Guest Lodge situated in the heart of the Cape Winelands, has a vacancy for a Receptionist to join their Team. If you have a passion for hospitality, a captivating personality and the drive to deliver only the best results and first-class service skills, then this is just the position for you.

Purpose of Role:  To support the Reservations Manager in executing Front Office operations, ensuring a seamless guest experience, maintaining service excellence, and assisting with administrative tasks.

Key Responsibilities include but are not limited to:

• Guest Relations & Service:
• Provide a warm welcome and professional check-in/check-out experience.
• Handle guest inquiries, complaints, and special requests.
• Maintain guest profiles and ensure personalized service.
• Operations & Administration:
• Perform daily reception check lists, room accounts and house account reviews.
• Conduct stock checks (stationery, guest supplies, keys, etc.).
• Oversee front office hygiene, equipment maintenance, and safety compliance.
• Team Coordination & Support:
• Assist with training needs and team communication.
• Ensure smooth shift handovers and operational updates.
• Drive upselling culture and maintain service standards.

Criteria:

• Previous experience in customer service and front office, in a hospitality establishment is non-negotiable
• Strong administrative, communication, and organizational skills.
• Proficiency in Apex, Opera, and reservation systems is an advantage.
• Ability to problem-solve, multitask, and work under pressure.

CANDIDATES WHO CURRENTLY RESIDE IN CLOSE PROXIMITY TO STELLENBOSCH AND WHO HAVE SAFE, RELIABLE TRANSPORT, ARE INVITED TO APPLY FOR THIS POSITION 

For further information and to apply:

https://webapp.placementpartner.com/wi/vacancy/?id=helderbergpersonnel&VacRef=SW006350&preview=efffe83f16828e890a7ee2a330b7af70

Christine Loopstra: christine@helderbergpersonnel.co.za