Deliver exceptional guest experiences through world-class hospitality, presenting tours and tastings, promoting destination experiences, and supporting sales activities while maintaining the highest service standards.
JOB REQUIREMENTS
KEY RESPONSIBILITIES
- Active involvement in all aspects of the guest experience and ensuring service excellence.
- Present detailed Distillery Tours and Brandy Tastings.
- Maintain thorough knowledge of our full portfolio of products and the brand-making process.
- Maintain thorough knowledge of cocktail preparation and be able to prepare all cocktails served.
- Ensure effective stock handling and minimise losses.
- Promote and sell destination offerings, experiences, and products.
- Follow company policies and procedures while identifying opportunities for continuous improvement.
- Drive Dineplan reviews and database sign-ups.
- Deliver exceptional hospitality and customer standards at all times.
- Assist with events, activations, and destination experiences when required.
- Speak English and Afrikaans.
- Have a Grade 12 (Matric) qualification.
EDUCATION AND EXPERIENCE
- Successfully completed Grade 12 (Matric).
- High attention to detail with the ability to manage multiple workflows.
- Possess excellent communication skills; friendly, approachable, and professional when dealing with visitors and staff in person, over the phone, or in writing.
- Experience in hospitality, tourism, or premium brand environments.
- Confident communicator with a service- and brand-led mindset.
- Proven sales or retail experience will be an advantage.
- Proven bar service experience will be an advantage.
- Ability to work independently and cope under pressure.
- Strong customer service and sales aptitude.
- Able to work independently and creatively, pre-empting and problem-solving issues as needed.
- Willingness to work flexible hours, including weekends and public holidays, as required by a dynamic environment and events-led operation.
Should you be interested in this position, please forward your CV via:
nicole.jacobs@adcorpblu.com