Duty Manager Vacancy - Constantia Winelands - Market related

Wednesday, 22 July, 2026

Christine Loopstra - Senior Consultant

Western Cape

My client, an iconic luxury hotel situated in the Southern Suburbs of Cape Town, is seeking to appoint an experienced and service-driven Duty Manager to join its professional hospitality team. This role is ideally suited to a confident leader with a passion for exceptional guest service and operational excellence within a luxury hotel environment.

Purpose of the Role: To oversee the day-to-day hotel operations, ensuring exceptional guest experiences, maintaining the highest service standards, and providing effective leadership and support to the operational team while ensuring the smooth running of all front-of-house activities.

Key Responsibilities:

Oversee the daily operational activities of the hotel
Ensure luxury service standards are consistently maintained across all departments
Manage guest enquiries, requests and complaints promptly and professionally
Monitor guest feedback and implement appropriate service recovery where required
Lead, motivate and support the front office and operational teams
Assist with staff training, coaching and ongoing development
Manage guest arrivals and departures efficiently using OPERA Cloud
Process guest accounts accurately and handle cash and guest funds responsibly
Respond to email correspondence and telephonic enquiries professionally
Operate the hotel switchboard and direct calls appropriately
Coordinate hotel reservations and restaurant bookings
Maintain a thorough knowledge of hotel facilities, room categories and guest services
Assist with Food & Beverage operations during busy service periods
Liaise effectively with all departments to ensure seamless guest experiences
Ensure operational procedures, policies and service standards are adhered to at all times

Criteria:

Post-matric qualification in Hospitality Management or Hotel School
Minimum 3 years' experience in a Duty Manager or supervisory role within a luxury 5-star hotel or similar hospitality environment
Previous leadership or supervisory experience advantageous
Proficient in Microsoft Office and OPERA Cloud Property Management System
Excellent verbal and written communication skills with a high level of English proficiency
Strong leadership, organisational and problem-solving abilities
Ability to train, mentor and motivate a team
Guest-focused with exceptional interpersonal skills
Trustworthy with the ability to handle guest accounts and cash responsibly
Positive, energetic and professional approach
Ability to remain calm and perform effectively under pressure
Willingness to work shifts, weekends and public holidays as required
Own reliable transport will be advantageous