Deliver exceptional guest experiences through world-class hospitality, presenting tours and tastings, promoting destination experiences, and supporting sales activities while maintaining the highest service standards.
JOB REQUIREMENTS - KEY RESPONSIBILITIES
• Active involvement in all aspects of the guest experience and ensuring service excellence.
• Present detailed Distillery Tours and Brandy Tastings.
• Maintain thorough knowledge of our full portfolio of products and the brand-making process.
• Maintain thorough knowledge of cocktail preparation and be able to prepare all cocktails served.
• Ensure effective stock handling and minimise losses.
• Promote and sell destination offerings, experiences, and products.
• Follow company policies and procedures while identifying opportunities for continuous improvement.
• Drive Dineplan reviews and database sign-ups.
• Deliver exceptional hospitality and customer standards at all times.
• Assist with events, activations, and destination experiences when required.
• Speak English and Afrikaans.
• Have a Grade 12 (Matric) qualification.
EDUCATION AND EXPERIENCE
• Successfully completed Grade 12 (Matric)
• High attention to detail with the ability to manage multiple workflows.
• Possess excellent communication skills, friendly, approachable, and professional when dealing with visitors and staff in person, over the phone, or in writing.
• Experience in hospitality, tourism or premium brand environments.
• Confident communicator with a service-and brand led mindset.
• Proven sales or retail experience will be an advantage.
• Proven bar service experience will be an advantage.
• Ability to work independently and cope under pressure.
• Strong customer service and sales aptitude.
• Able to work independently and creatively, pre-empting, and problem-solving issues as needed.
• Willingness to work flexible hours, including weekends and public holidays, as required by a dynamic environment and events-led operation.
Should you be interested in this position, please forward your CV via nicole.jacobs@adcorpblu.com