Temporary Receptionist / Host

We are seeking a warm, professional, and guest-focused receptionist/host to join our team at our luxury wine estate. As the first point of contact, you will play a key role in creating an exceptional guest experience by providing a welcoming atmosphere and ensuring the smooth coordination of reservations and guest arrivals.

Key Responsibilities

• Welcome and assist guests with a warm and professional attitude.
• Escort guests to their table or tasting experience.
• Manage restaurant and tasting room reservations.
• Answer incoming phone calls, emails, and guest enquiries promptly.
• Provide guests with information regarding the estate, wine tastings, dining experiences, and upcoming events.
• Coordinate with the restaurant and tasting room teams to ensure seamless guest service.
• Handle guest requests and resolve concerns professionally.
• Maintain a clean, organized, and welcoming reception area.
• Assist with administrative duties and reservation systems as required.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional presentation and a passion for hospitality.
• Ability to remain calm and efficient in a busy environment.
• Proficiency in Microsoft Office and reservations systems is beneficial.
• Availability to work weekends, public holidays, and flexible shifts.

Kindly forward your CV, together with contactable references, to info@quoinrock.co.za