We are seeking an experienced and organised Functions & Guest Experience Manager to oversee weddings, conferences, private functions, and group bookings from initial enquiry through to successful execution. This role is ideal for someone who thrives in a fast-paced hospitality environment and is passionate about delivering exceptional guest experiences.
The successful candidate will coordinate all aspects of event planning and administration, prepare quotations and contracts, communicate professionally with clients, and work closely with internal departments to ensure seamless event delivery. You will lead event briefings, oversee operations on event days, monitor budgets and payments, and maintain the highest standards of service and hospitality.
Requirements
- Minimum 3 years' management experience in hospitality, events, restaurants, hotels, lodges, or wine estates.
- Proven experience managing weddings, conferences, private functions, and group bookings.
- Strong event planning, organisational, and administrative skills.
- Experience preparing quotations, managing budgets, and handling event payments.
- Proficient in Microsoft Excel and administrative reporting.
- Excellent verbal and written communication skills.
- Strong leadership, problem-solving, and multitasking abilities.
- Ability to work under pressure while managing multiple events simultaneously.
- Detail-oriented with a strong commitment to delivering exceptional guest experiences.