Cavalli Estate is looking for a professional, energetic and service-driven Restaurant Hostess to join our team. The successful candidate will play an important role in creating an exceptional guest experience, from managing reservations and welcoming guests to providing professional table service.
Key Responsibilities
- Check messages regarding bookings every morning, regularly throughout the day and before the dinner shift.
- Accurately capture and manage reservations on the Dineplan reservation system.
- Follow up on reservations for the following day.
- Be familiar with frequently asked guest questions and the various facets of Cavalli Estate.
- Prepare menus for the applicable service period.
- Greet guests courteously at the front door and escort them to their table, providing the appropriate wine list and menu.
- Take customer orders and ensure these are communicated accurately to the appropriate person for execution.
- Maintain thorough knowledge of the composition of all menu items.
- Serve food and beverages according to Cavalli Estate's service standards in a professional and courteous manner.
- Adhere to all Hostess/Guest procedures as stipulated in the Standard Operating Procedures (SOPs).
- Ensure customers are correctly charged, present bills and process payments in accordance with established procedures.
- Maintain excellent customer relations and assist guests wherever possible without negatively affecting other customers.
- Handle and resolve customer complaints professionally and satisfactorily, escalating where necessary.
- Adhere to Cavalli Estate's dress code and maintain the highest standards of personal hygiene and presentation.
- Report any suspicious packages or parcels to management immediately.
- Participate in fire and evacuation drills and remain familiar with all emergency exits and fire escapes.
- Assist with on-the-job training to ensure junior/subordinate staff are able to perform their duties effectively.
- Maintain a professional and welcoming environment for all guests.
- Familiarise yourself with all aspects and offerings of the Estate.
The Ideal Candidate
Cavalli Estate expects the successful candidate to demonstrate:
- A positive, energetic and enthusiastic approach to guest service.
- Excellent attention to detail and the ability to work methodically and accurately.
- Excellent verbal and written communication skills.
- A professional and well-presented appearance at all times.
- Initiative and the ability to anticipate guest needs.
- The ability to work independently as well as effectively within a team.
- The ability to remain calm and professional under pressure.
- Strong organisational and time-management skills.
- A genuine passion for hospitality and delivering exceptional guest experiences.
Requirements
- Previous experience in a restaurant, hospitality or guest-facing environment.
- Knowledge of restaurant service procedures and standards.
- Experience with reservations systems, preferably Dineplan, will be advantageous.
- Strong communication and interpersonal skills.
- Professional appearance and excellent personal hygiene.
- Availability to work weekends, public holidays and evening shifts as required by operational requirements.
Join the Cavalli Estate team and become part of a hospitality environment where exceptional service, professionalism and attention to detail are at the heart of everything we do.
Email hr@cavalliestate.com.