Restaurant Reservations Coordinator & Hostess: Luxury Wine & Lifestyle Estate - Market Related

This well-known large-scale wine estate and “lifestyle farm” on the outskirts of Stellenbosch is recognised for its historic charm and beauty with an ultra-modern wine tasting centre, conference and gallery facilities, sustainable lifestyle attractions and multiple artisan restaurants.

ProStaffSelect are in search of a well-presented, highly organised and polished RESTAURANT RESERVATIONS COORDINATOR and HOSTESS to join this luxury wine estate and lifestyle centre. The successful candidate will serve as the first point of contact for guests while managing reservations and supporting smooth front-of-house operations. The position focuses on delivering exceptional customer service, maintaining accurate reservations and creating a welcoming and seamless dining experience for guests.

REQUIREMENTS

• Grade 12 (Matric) with hospitality or tourism qualification a huge advantageous.
• 1–3 years’ experience in restaurant reservations, hosting or front-of-house hospitality operations.
• Clear verbal and written proficiency with a warm, professional demeanor.
• Strong multi-tasking abilities and high attention to detail under pressure.
• Familiarity with Dineplan Restaurant Reservations and Pilot, GAAP or Oracle MICROS POS preferred

KEY RESPONSIBILITIES

RESERVATIONS

• Handle reservation enquiries via email, telephone, in-person guest enquiries and site inspections.
• Manage reservation administration, including quotes, invoices and payments.
• Confirm reservations via telephone and email and ensure accurate booking records are maintained.
• Ensure the reservations system is updated and managed correctly.
• Coordinate special guest arrangements with relevant departments when required.
• Finalise menus with guests in consultation with the Head Chef when applicable.
• Maintain professional and detailed communication with all relevant departments and guests.

HOSTESS

• Welcome and greet guests warmly upon arrival and escort them to their assigned tables.
• Manage the reservations book and assist with table allocations to ensure smooth service flow.
• Communicate VIP arrivals and special requests to management and service staff.
• Answer incoming calls and assist guests with general enquiries.
• Maintain a clean and organised hostess desk and front-of-house area.
• Assist with switchboard duties and support restaurant operations when required.
• Be able to perform the duties of Reservations, Switchboard and Hostess as operationally required.

APPLICATIONS:

Please submit your CV to: gavin@psselect.co.za