We are looking for an energetic, passionate and results-driven Front of House Manager to join our Team in Hermanus. The successful candidate will take responsibility for the day-to-day and front-of-house operations of our restaurant and wine bar, while also driving wine sales through our wine shop and customer interactions.
This is a hands-on role that combines restaurant management, exceptional guest experiences, wine sales and team leadership. The successful candidate will be passionate about hospitality, confident in selling wine and able to create an environment where guests feel welcomed, valued and inspired to purchase and enjoy our wines. This position is based at the Christina’s Restaurant, 2 Harbour Road, Hermanus.
Key Responsibilities:
- Deliver exceptional customer service and maintain high hospitality standards;
- Drive wine sales and revenue, both in the restaurant and through the wine sales shop;
- Manage the wine shop, including customer engagement, cash-ups, merchandising, stock and daily operations;
- Actively sell and upsell wine, using strong product knowledge to make recommendations and increase average customer spend;
- Achieve agreed wine sales targets and KPIs and monitor sales performance;
- Promote wines, promotions, tastings and events to increase sales and customer engagement;
- Handle customer queries and complaints professionally and build strong customer relationships;
- Represent the wine brands and business professionally and create a memorable guest experience;
- Maintain high standards of presentation, service, hygiene and operational compliance;
- Manage front-of-house operations;
- Lead, motivate and manage the FOH team, including training and performance.
Minimum Qualifications and Skills requirements:
- Previous experience in a restaurant, wine bar, tasting room, wine shop or hospitality management role;
- Tertiary qualification in wine sales and wine (WSET, Cape Wine Academy/ SASA) will be beneficial;
- Strong wine knowledge and passionate about the industry;
- Proven ability to sell and upsell wine and other products;
- Excellent communication and interpersonal skills;
- Customer focused with a strong sense of hospitality;
- Commercially minded with an understanding of sales targets and profitability;
- Strong organisational and administrative skills;
- Ability to work under pressure in a fast-paced hospitality environment;
- Computer literacy and experience with POS systems;
- Ability to work evenings, weekends and public holidays as required by the operational needs of the business.
If you have the ability to combine excellent hospitality with a strong sales focus, enjoy working with people and have a passion for wine, we would love to hear from you!
Applications: Please submit your CV to GM@christinaswinebar.co.za clearly indicating the position you are applying for.
Closing date for applications: Tuesday, 22 September 2026 at 17h00
We assess all applications and only shortlisted candidates will be contacted. If you didn’t receive any response within two weeks after the closing date for applications, you can accept that your application was unsuccessful.