Head Receptionist - Stellenbosch Wine Estate Hotel

Located on one of the oldest wine farms in South Africa and uniquely situated on the R44 between Stellenbosch and Somerset West, this estate offers Wine & Craft Tastings, Family Market & Deli, Outdoor Activities, Wedding and Function Facilities and luxury 5-star boutique hotel & spa with 52 individually styled rooms and suites, including Premier rooms, Garden suites, Mountain View suites, and Poolside rooms

ProStaffSelect are in search of a HEAD RECEPTIONIST to lead this dynamic front desk team and to manage daily guest services while ensuring the highest 5-star standards of hospitality.

REQUIREMENTS AND SKILLS

• Experience: At least 5 years prior work experience in hotel front office positions.
• Software: Knowledge of Property Management Systems (PMS) like Opera & Protel.
• Communication: Strong verbal and written skills.
• Problem-Solving: Ability to stay calm and make decisions under pressure.
• Organisational Skills: Strong planning, administration and organisational skills with high level of accuracy

KEY RESPONSIBILITIES

• Team Leadership: Supervise, train, and schedule front desk staff.
• Guest Relations: Welcome VIP guests and resolve complex complaints.
• Operations: Oversee smooth check-in and check-out procedures.
• Department Coordination: Work with housekeeping and maintenance teams.
• Reporting: Prepare daily occupancy and financial reports.

RESPONSIBILITIES

• Answering incoming telephone calls from prospective and existing guests
• Assisting guests with hotel reservations
• Assigning rooms and suites to guests
• Processing credit card transactions for lodging, room service and other hotel costs
• Transferring phone calls to guest rooms
• Providing guests with wake-up phone calls
• Assisting with guest requests and complaints
• Maintaining accurate records of guest charges (room service, pay-per-view, spa services, etc.)