An exciting opportunity for an accomplished hospitality leader to take overall operational responsibility for a prestigious, multi-faceted hospitality destination in the heart of Franschhoek.
This is a senior executive role for a commercially astute, hands-on leader who understands luxury hospitality, exceptional guest experiences and the importance of visible, inspiring leadership.
The Role
Leading the overall performance and guest experience across multiple hospitality divisions, including:
• Restaurant & Wine Tasting
• Events & Functions
• Accommodation & Reservations
• Leisure Activities
• Hospitality Operations & Support Functions
You will work closely with senior management and departmental leaders to drive operational excellence, commercial performance, service standards and continuous improvement.
Key Focus Areas
• Lead and develop Hospitality HODs and management teams
• Drive operational standards and service excellence
• Oversee revenue, budgets, costs and profitability
• Monitor guest experience and maintain strong on-the-floor visibility
• Develop and implement SOPs and operational efficiencies
• Oversee recruitment, training, performance and succession planning
• Collaborate with Marketing, Revenue and Finance
• Manage key partnerships, projects and business development opportunities
• Ensure compliance, health & safety and operational risk management
• Foster a positive, respectful and high-performing team culture
The Ideal Candidate
• 10–12+ years' hospitality operations experience
• Minimum 5 years in a senior leadership / executive management role
• Strong multi-department hospitality experience
• Proven commercial and operational acumen
• Luxury, boutique, wine estate or premium hospitality experience advantageous
• Strong leadership, communication and people-management skills
• Hands-on, visible and guest-focused
• Commercially astute, highly organised and solutions-driven
• A genuine passion for developing people and delivering exceptional experiences
A unique opportunity to lead, influence and elevate hospitality operations in one of South Africa's most celebrated wine destinations.
Franschhoek | Western Cape
To apply: Please submit your CV to Tanya Serra Recruitment - tanya@tanyaserra.co.za