Hospitality Excellence Manager - Premium Fine Dining & Tasting Centre - Stellenbosch

Set against the dramatic Simonsberg mountain, this exclusive & historic wine estate blends a rich Cape heritage with sophisticated old-world charm & elegance, offering refined wine tastings and food pairings with fine dining restaurant operations. The premium label wines are renowned internationally for their rich, complex and multi-layered profiles.

ProStaffSelect are in search of a highly polished, sophisticated & professional HOSPITALITY EXCELLENCE MANAGER to lead exceptional guest experiences and premium food, wine & beverage operations. A confident and experienced individual who understands and appreciates the elements of refinement, optimal standards, attention to detail, signature values, quality and exclusivity.

5-Day Roster / No Dinner Service

REQUIREMENTS:

• At least 7 years’ hospitality management experience within a leading 5-star Hotel, Signature Wine Estate or Top Michelin Restaurant
• Qualifications in Hospitality / Hotel Management, Food and Beverage Management or a related field
• Strong operational management leadership experience within high-profile F&B operations
• Work experience in wine estates, tasting rooms or premium hospitality environments preferred
• Excellent local and international wine knowledge required with WSET or CWA qualifications a huge advantage
• Exceptional guest relations, communication and service standards
• Working knowledge of food safety, health and safety and liquor legislation
• Valid driver’s license and own reliable transport
• Proficient in point-of-sale and reservation systems (Pilot POS)

RESPONSIBILITIES:

• Oversee day-to-day operations of the restaurant, tasting centre and kitchen, ensuring a seamless and consistent guest experience across the hospitality department
• Lead, schedule, support and evaluate the hospitality team, including front-of-house, tasting room & kitchen employees
• Recruit and train employees in accordance with company standards and ensure ongoing coaching and staff development
• Maintain high standards of service, food quality, wine presentation, cleanliness & overall facility appearance
• Ensure effective communication & coordination between the restaurant, tasting centre, kitchen and relevant internal departments
• Manage reservations, guest flow and daily operational requirements to ensure efficient service
• Build strong guest relationships and handle queries, feedback and complaints professionally and timeously
• Manage stock levels, purchasing and supplier relationships for food, beverages, operating supplies and equipment
• Monitor stock controls, wastage, breakages and cost of sales, and implement corrective action where required
• Assist with menu, tasting and experience development, pricing and seasonal offerings in collaboration with the relevant teams
• Prepare & manage the hospitality budget, monitor expenditure and support the achievement of revenue and profitability targets
• Ensure compliance with food safety, hygiene, health and safety, liquor license and other applicable statutory requirements
• Maintain accurate operational, financial, staff & compliance records and prepare reports for management
• Support hospitality events, special functions, trade visits and VIP experiences as required
• Work with the Sales & Marketing team to promote the hospitality offering and ensure that it is aligned with the estates premium brand

R48 000 - R52 000 plus benefits