Revenue & Reservations Supervisor - 5* Ultra luxurious Hotel in Franschhoek

This magnificent 5-star internationally rated hotel offers a selection of uniquely decorated rooms, suites and private villas, each with their signature design and award-winning finishes.

ProStaffSelect are in search of a Revenue and Reservations Supervisor to oversee, manage and lead the day-to-day operations of the reservations department while driving the property’s market positioning and profitability. This dual-focused role involves analyzing market data to implement dynamic pricing strategies, maintaining rate parity across channels, and leading a high-performing reservations team to deliver excellent customer service and high booking conversion rates.

REQUIREMENTS

• A diploma or degree in Hospitality Management, Tourism, Business, or Revenue Management.
• At least 3 to 5 years’ experience in hospitality reservations and revenue management, with at least 2 years in a supervisory or management capacity.
• Exceptional proficiency in hotel PMS and distribution tools (such as Opera, Protel), plus very strong Excel and analytical capabilities.
• Strong leadership, communication, attention to detail, and a deep understanding of yield management principles.
  
  

RESPONSIBILITIES

Revenue Management & Pricing:

• Develop and implement dynamic pricing strategies, Best Available Rate (BAR) levels, and length-of-stay controls.
• Monitor competitor pricing (comp-sets), market demand, and booking pace to adjust rates proactively.
• Prepare daily, weekly, and monthly forecasting, pickup, and financial reports for executive review.

Reservations Operations:

• Supervise, train, and schedule the reservations team to maintain high service quality benchmarks and fast response times.
• Oversee individual, group, and corporate bookings, block allocations, waitlists, and cancellations.
• Ensure rate integrity and accurate data entry across Property Management Systems (PMS), Central Reservation Systems (CRS), and Online Travel Agencies (OTAs) like Airbnb or Booking.com.

Departmental Collaboration:

• Work closely with Sales and Marketing to convert group leads and structure promotional packages.
• Coordinate with Front Office and Housekeeping regarding VIP arrivals, special requests, and group rooming lists

 Send your CV directly to: gavin@psselect.co.za