Restaurant General Manager / Operations Manager - Upmarket restaurant in Fourways

ProStaffSelect are in search of a SENIOR GENERAL MANAGER / OPERATIONS MANAGER to take on full operational and financial responsibilities for this busy premium outlet.

The ideal Candidate:

A comfortable, confident hands-on operator who is decisive, guest-focused, proactive and an excellent communicator. A general manager who is equally at ease leading a busy team as they are presenting month-end figures & reports and presenting innovative improvements to company directors.

REQUIREMENTS:

• At least 7 - 10 years senior management experience within Top Rated Restaurants.
• Strong leadership, financial literacy, problem-solving, and communication abilities.
• Proven success in running a high-volume full-service restaurant operation.
• Highly proficient in Point of Sale and Back of House software as well as Excel, Word, Office and Management Reporting.
• Strong ability to interpret P&L statements and manage margins, food and beverage costs, payroll and budgets
• Demonstrated leadership of sizeable teams, including recruitment, training and performance management
• Working knowledge of South African labour practices and restaurant food safety requirements.
• Ability to work operational trading hours, including evenings, weekends and public holidays when required.
• Excellent people skills, resourceful thinker & hands-on operator.
• Accomplished in controlling profitability, beverage stocks, wastage & overall staff performance

KEY RESPONSIBILITIES

Financial and commercial performance

• Own the restaurant profit and loss (P&L) performance, budgets, forecasts and action plans.
• Achieve agreed revenue, operating profit and gross-profit targets; drive sustainable sales growth.
• Control food and beverage costs, stock losses, waste, labour expenditure and other operating costs.
• Review POS, sales, inventory and financial reports; provide concise weekly and monthly performance reporting.
• Identify underperformance early, quantify its impact and implement measurable corrective action.

Restaurant operations and guest experience

• Maintain consistently high standards of food quality, service, hygiene, presentation and brand execution.
• Oversee restaurant readiness, service delivery, daily controls, equipment and facility upkeep.
• Ensure compliance with applicable food safety, health and safety and operational requirements.
• Resolve guest concerns promptly and use feedback to strengthen loyalty and repeat visits.

People and leadership

• Recruit, train, coach and lead the restaurant management team and broader workforce.
• Manage rosters, productivity, performance reviews, discipline and succession planning.
• Create a positive, accountable culture with clear standards and measurable results.

Business development

• Execute promotions, local marketing initiatives and sales opportunities to grow covers and average spend.
• Monitor trading patterns and recommend practical improvements to revenue and profitability.

 
For for info or to submit your CV, email gavin@psselect.co.za