Receptionist - 9000

Thursday, 2 May, 2019
Zelda Oelofse-Cornthwaite     0823996381
Western Cape  

Our Client in Stellenbosch is seeking a Receptionist to join their team. 

Applicant requirements:
*Own Vehicle
*Valid Drivers Licence

Duties and Responsibilities 

  • Answering the telephone, giving all relevant information.
  • Take reservations and take deposits if required via property reservation system.
  • Reply to all e-mails/ enquiries within agreed time frame
  • Daily administrative duties such as filing and setting up on appointments.
  • Promote the property as a whole when dealing with reservations or enquiries.
  • Deal with general admin, printing, filing.
  • To meet and greet guests and welcome them into the establishment.
  • Ensure that guests are made comfortable and are informed about the facilities and experiences on offer. 


Core Customer Service Competencies

  • Takes initiative to correct problems or concerns, instituting temporary measures if necessary while seeking permanent solutions within scope of authority.
  • Maintains high ethical standards in the performance of duties and interaction with internal and external clients/customers and other employees.
  • Demonstrates professional and cooperative support of other staff members regardless of position or department.
  • Contributes to team tasks and endeavours with enthusiasm.
  • Takes reasonable risks and ownership of results.
  • Demonstrates commitment to understanding internal and external client/customer expectations and consistently meets or exceeds those expectations.
  • Understands the organization's mission and goals. Knows own role in support of the mission.
  • Writes effectively and ensures all written communications are appropriate for intended audience, error-free and convey the message desired.
  • Consistently responds to internal and external client/customer needs and concerns with a sense of urgency.
  • Verbal/Written Communications: Always communicates in a professional and timely manner. Answers phone calls promptly. Returns all phone calls within a reasonable timeframe. Leaves clear and concise voice messages. Acknowledges emails in a timely manner. 
  • Demonstrates effective, customer-focused communication skills including, but not limited to: active listening, making eye contact, asking questions to promote understanding, positive body language, and greeting people by name when possible.

 Requirements and Attributes

Proven customer serving
Customer-oriented approach and patience
Problem solving and decision making skills
Positive attitude and excellent communication skills 
Responsible and trustworthy
Attention to cleanliness and safety
Ability to develop constructive working and interpersonal relationships with colleagues and customers
Service orientation and excellent organizational skills
Active listening and effective communication competencies
Understanding basic rules as they apply to: Hygiene; Storage
Team working
The ability to listen: understanding how to detect customer need

Email the following to apply:
*Detailed CV with contactable references
*Recent professional profile photo
*Copies of your Tertiary Education / Certificates
*Copies of Written references

Email:  (Zelda Oelofse-Cornthwaite)
Contact: 0823996381