E-Commerce and customer service Coordinator

Wednesday, 29 May, 2019
Simone     0218722648
Paarl  

Our client a well-known vineyard based in Klapmuts area is looking for an E-Commerce and customer service Coordinator.  

 

We are looking for an individual with a customer-centric attitude and passion for detail and quality. This role requires a tech-savvy individual, with great communication skills in order for you to keep up with the evolving e-commerce landscape.


You will act as a brand ambassador for the vineyard ensuring an outstanding service and shopping experience is provided for our customers with every contact, in all forms of communication (current contact channels include; telephone, email, social media).

Your responsibilities will include:

  • Take ownership of our customers and ensure their needs are met
  • Work closely with e-commerce coordinator to process orders through the online shop including contacting customers.
  • Managing day to day client communication.
  • Respond quickly to unplanned client requests and able to resolve issues without conflict.
  • Provide a personal experience and assist every client

Attributes required:

  • Customer-obsessed, able to create a positive customer experience for all contacts
  • Exceptional attention to detail
  • Excellent verbal and written communication skills in Afrikaans and English
  • Excellent telephone etiquette
  • Solutions-oriented, can-do attitude and high energy
  • Must be able to work under pressure
  • Ability to approach problems logically and with good judgement to ensure the appropriate customer outcome
  • Versatile and with the appetite to learn by doing
  • Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, by going above and beyond
  • Conflict Handling skills
  • Understanding of a multi-media customer service department, i.e. social media
  • Must be able to balance different tasks at one time

Qualifications & Experience:

  • Successfully completed NQF Level 4/Matric/Grade 12
  • Minimum of 6-12 months customer service experience
  • Knowledge of e-commerce and online shopping
  • Computer literate
  • Neat and professional
  • Own transport

 

Please send your CV to simone@vinerecruitment.co.za