Reservationist - 5* Hotel - Tokai, Cape Town

Thursday, 13 June, 2019
Western Cape  

We currently require an experienced Reservationist to join the dynamic Reservations team based in Tokai, Southern Suburbs, Cape Town

  • You need to have matric coupled with 2 years of experience as a Hotel Reservationist.
  • Opera experience would be highly beneficial

Duties include but are not limited to:

  • Process reservations by email, telephone, or central reservation systems - Opera
  • Know the type of rooms available as well as their location and layout.
  • Know the selling status, rates, and benefits of all packages plans.
  • Create and maintain reservation records by date of arrival and alphabetical listing. Prepare letters of confirmation.
  • Communicate reservation information to the front desk.
  • Process cancellations and modifications and promptly relay this information to the front desk.
  • Understand the hotel's policy on guaranteed reservations and no-shows.
  • Track future room availabilities on the basis of reservations.
  • Prepare the expected arrival list for front office use.
  • Handle daily correspondence, respond to inquires and makes reservations as needed.
  • Maintain a clean and neat appearance and work area at all times.
  • Promote goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.
  • To be considered for this opportunity, please forward your most up to date CV as well as expected salary

After hours and weekend work will be required

Email a detailed cv to :