Assistant tasting room manager

Thursday, 26 September, 2019
solved.     0218515588

duties and responsibilities

oversee the day-to-day operations of our tasting room which includes tastings, visitor relations, tours, staff performance and sales

• train and supervise tasting room ambassadors

• stock management of wine, retail merchandise and tasting room supplies

• partner with wine educators, winemakers and production staff to ensure the tasting room staff receives the appropriate level of sales, product and general wine education and training

• coordinate hospitality events, such as consumer tastings, vip tastings, and wine club events

• handle routine purchasing transactions, including operating pos, and accounting for daily sales. ensure that cash ups is correct and complete at the end of the business day

• generate and maintain performance metrics to monitor direct sales results locally and internationally

• coordinate shipping to customers and wine club members

• ability to work most weekends and some holidays

core customer service competencies

consistently interacts with internal and external clients/customers, other employees with professionalism, respect and dignity even in difficult situations.

takes initiative to correct problems or concerns, instituting temporary measures if necessary while seeking permanent solutions within scope of authority.

properly and consistently maintains confidentiality.

maintains high ethical standards in the performance of duties and interaction with internal and external clients/customers and other employees.

safeguards organizational property and equipment and uses assigned property and equipment in a manner that promotes timely customer service. demonstrates professional and cooperative support of other staff members regardless of position or department.

contributes to team tasks and endeavours with enthusiasm. sets example of excellent customer service for others. takes reasonable risks and ownership of results. demonstrates commitment to understanding internal and external client/customer expectations and consistently meets or exceeds those expectations.

understands the organization’s mission and goals. knows own role in support of the mission. writes effectively and ensures all written communications are appropriate for intended audience, error-free and convey the message desired.

consistently responds to internal and external client/customer needs and concerns with a sense of urgency.

acknowledges emails in a timely manner. demonstrates effective, customer-focused communication skills including, but not limited to active listening, making eye contact, asking questions to promote understanding, positive body language, and greeting people by name when possible.

acknowledges excellent customer services in other employees.

requirements and attributes

own vehicle and valid driver’s licence

well-spoken and professional

wset or cape wine academy qualification

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please note that only shortlisted candidates will be contacted