Deli manager

Thursday, 26 September, 2019
solved.     0218515588

duties and responsibilities:

create staff schedules and ensure that all staff members adhere to them.

interview, select, hire and train deli staff members according to established criteria.

ascertain that all employees follow standard operating procedures.

apply good code of conduct standards throughout the team.

develop promotional programs to increase awareness about the deli’s products.

oversee the work of front of house deli staff to ensure that they are providing proper customer service.

monitor back of house operations to ensure on-time delivery of deli products to front of house.

create and maintain effective liaison with suppliers to ensure timely and accurate delivery of products.

monitor and maintain stock levels daily and ensure that any low stock situations are handled by ordering in from suppliers.

control bakery production, waste, and inventory.

maintain budgeted cost of sales percentages.

core customer service competencies

consistently interacts with internal and external clients/customers, other employees with professionalism, respect and dignity even in difficult situations.

takes initiative to correct problems or concerns, instituting temporary measures if necessary while seeking permanent solutions within scope of authority.

properly and consistently maintains confidentiality.

maintains high ethical standards in the performance of duties and interaction with internal and external clients/customers and other employees.

safeguards organizational property and equipment and uses assigned property and equipment in a manner that promotes timely customer service. demonstrates professional and cooperative support of other staff members regardless of position or department.

contributes to team tasks and endeavours with enthusiasm. sets example of excellent customer service for others. takes reasonable risks and ownership of results. demonstrates commitment to understanding internal and external client/customer expectations and consistently meets or exceeds those expectations.

understands the organization’s mission and goals. knows own role in support of the mission. writes effectively and ensures all written communications are appropriate for intended audience, error-free and convey the message desired.

consistently responds to internal and external client/customer needs and concerns with a sense of urgency.

acknowledges emails in a timely manner. demonstrates effective, customer-focused communication skills including, but not limited to active listening, making eye contact, asking questions to promote understanding, positive body language, and greeting people by name when possible.

acknowledges excellent customer services in other employees.

requirements and attributes

own vehicle and valid driver’s licence

well-spoken and professional

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please note that only shortlisted candidates will be contacted