Do you have a passion for people? Do you love the Hospitality industry? - R20 000.00 - R23 000.00

Tuesday, 1 October, 2019
Shereen Wagiet     021 422 3570
Franschhoek  

Matric

Tertiary qualification in Hospitality

3 years’ experience in a management role

Experience in hospitality sector essential

Proven MS Office Skills

Valid driver’s licence and own transport essential

 

Oversee the entire Front Office operation to maintain high standards

Evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement

Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme

Maximize room occupancy at best rates and use up-selling techniques to promote hotel services, facilities and adventures

Set departmental objectives

Set up work schedules and rosters

Capturing staff hours to time sheets

Set up policies and standard operating procedures with the focus of improvement

Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

Set up a training plan & manage all HR related queries

Ensure team members have current knowledge of products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand practices

 

Duties and responsibilities:

 

Maintain good communication and working relationships with all departments

Monitor staffing levels to meet / cover business demands

Conduct monthly communication meetings and produce minutes

Manage staff performance issues in compliance with company policies and procedures

Recruit, manage, train and develop the Front Office team

Comply with security, fire regulations and all health and safety legislation and be willing to represent

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Conduct site inspections

Ensure proper handovers are conducted between shifts