Hotel Operations Manager

Wednesday, 23 October, 2019
Zelda Oelofse-Cornthwaite     0823996381
KwaZulu Natal  


Our client, Zululand's finest Country Inn, is interviewing candidates for an Operations Manager Position. 

The ideal candidate will be experiencedpresentable and hospitable hotelier with a good understanding of the inner workings of a hotel. They should have experience in a 4 or 5 star hotel environment of a similar size property. Someone who is systems driven and is proactive, solution orientated and gets things done. Must be computer literate and preferably be proficient on Opera and Micros.

Key Requirements

  • Relevant tertiary education and track record
  • At least 2 years relevant hotel experience
  • Strong Leadership Skills
  • Customer service oriented
  • High Level of responsibility and accountability
  • Strong management, communication and organisational skills


  • Develop and implement strategies that will ensure a positive experience that exceed guest’s expectations
  • Work collaboratively with all department managers to ensure daily hotel operations run smoothly, efficiently and in a coordinated manner.
  • Maximise profits
  • Anticipate all guest needs and respond promptly and accordingly to guest feedback
  • Interact with guests to ensure complete satisfaction
  • Establish and maintain standards for staff performance and customer service
  • Staffing hotel appropriately
  • Oversee the hiring, orienting, and training of hotel staff
  • Organise training programs to enhance the job skills and performance of hotel personnel
  • Scheduling staff and resources according to the hotel needs
  • Set objectives and implement action plans for achieving those set targets
  • Reviewing employee behaviour, appearance and performance
  • Conduct daily meetings to ensure that all departments are in working order.
  • Plan and coordinate events and conferences
  • Ensure that financial systems are complied with. Monitor accounts receivable and purchasing procedures.
  • Ensure front of house and back of house cleanliness.
  • Engage with contractors and suppliers to ensure quality work and products and negotiate prices to ensure that expenses are minimised
  • Understand all internal working of the hotel, including room rates, hotel policies, systems, specials, availabilities, events, VIP guests, hotel events and more
  • Assist marketing and sales operations by hosting fam trips and educational, general leads from guests and driving internal revenue maximisation.

Application Details

 Email your application to and attach the below information:

 Updated CV with contactable references 

Recent, presentable profile photo

Copies of Tertiary Education

Copies of Written references of all your placements to date

A cover letter explaining why you would be a great fit


  • Negotiable
  • This is a live in position, includes a meal on duty
  • Company Provident Fund Contribution (7% of Basic Salary)
  • Company contributes 50% of medical aid premium through Momentum


Candidates, who are already residing in Kwa-Zulu Natal will have preference. We can only consider South African Citizens or applicants who hold a valid South African Permanent Residence! No Work Permit applications will be accepted! Applicants, who live in other provinces of South Africa still need to attend personal interviews and if requested to do any cook-offs, will do so completely at their own expense. We handle high volumes of applications daily and will only be able to reply, via e-mail, to candidates who have met our clients’ requirements.

Due to the high volume of CV’s received, only shortlisted candidates will be contacted