Front of House Hospitality Manager

Wednesday, 11 March, 2020
Salome     0215543758
Cape Town  

A Southern Suburbs based wine estate is looking for someone with excellent leadership abilities and strong planning and organisational skills to join the Management team. The successful candidate will be responsible for delivering a world class hospitality experience to guests and be able to train and equip the front of house team with the same skills and knowledge.

Responsibilities:
Overseeing Floor Managers
Assist PR & Events Co-ordinator in arranging functions
Provide Training for ensure a high level of service in the Tasting Room
Provide and manage excellent customer service
Manage Front of House staff
Manage online reviews and customer complains
Oversee orders for Front of House stock
Oversee stock control and reconciliation from Storerooms
Set monthly sales targets in conjunction with the Sales & Marketing Manager and create sales strategy to meet targets
Prepare and present monthly sales and operation reports
Execute business objectives

Requirements:
Must have Matric and Formal studies in Hotel/Restaurant Management and or Retail is advantageous
Must have at least 4-5 years' experience in managing large sales and/or service teams
Must have own transport

Salary is market related. Should you qualify, please forward and updated CV with a recent photo and written Reference Letters/Certificate of Service as well as current salary details to: recruitment@anthuconsulting.co.za