IT Technical Manager

Thursday, 18 March, 2021
Clever Heads Personnel    
Cape Town  

Position:   IT Technical Manager (Bellville) (Urgent)

Industry:   Established Information technology company

Salary:   R30 000 – R35 000 p/m CTC (includes benefits)

Benefits:   Medical aid, pension, Internet and cell phone allowance

Type:   Full-time position

To start:   ASAP
CV to clever200@outlook.com

CV deadline:   18 March 2021

Send a WORD format CV, NOT a PDF format CV.

Include: ID no, nationality, equity status, languages, address, notice period, current reason for wanting to leave & previous reasons for leaving, current & required salary, references, computer literacy & current photo.

Essential requirements

  • VCP – VMware Certified and/or CCNP+ or similar IT related qualification
  • ITIL Foundation
  • Minimum of 7 years' experience in a 24/7 IT Operations Centre environment
  • Minimum of 2 years Team management experience
  • Minimum of 5 years Technical Lead experience
  • Extensive experience in Monitoring and Event Management Toolsets
  • Understanding of Tooling
  • Experience in Administration and deployment of IT Infrastructure and technologies such as Microsoft Server, Azure, O365, VMWare, Veeam, SCCM, Networking and Security Infrastructure.
  • Advanced Microsoft Suite experience – Excel, Word, MS Teams, PowerPoint etc.

Duties

  • Oversee daily technical Operations within the ITOC environment
  • Manage recruitment & maintenance of diverse workforce.  
  • Responsible for career development, technical performance, mentoring & coaching of team members.
  • Oversee work of junior employees to ensure system requirements have been properly implemented & procedures followed.   
  • Oversee monitoring of system to achieve optimum performance levels. 
  • Oversee system admin team that conducts system analysis, configuration management & develops improvements for system software performance.  
  • Provide technical training & support across multiple technologies and tooling platforms.
  • Ensure team performs incident triage, problem determination & root cause analysis in accordance with Service Level Agreements. 
  • Monitor performance of operational processes incl. incident management, root cause analysis, change management, & service improvement.
  • Inform management, partners & peers about performance & service availability
  • Deal with partners, customers, vendors, engineers & internal technical teams
  • Coordinate duty shift schedule & effective capacity planning for the ITOC