Tasting Room Wine Advisor

Tuesday, 20 April, 2021
Heinrich     0218802283
Stellenbosch  

Stellenrust Wines is seeking a Sales driven Wine Advisor. Candidates must be professional and hard-working, who can handle multi-tasking in a fast-paced environment. The ideal candidate will have sound wine knowledge, wine sale, and food serving experience. The position requires an outgoing, well-organized, self-motivated, and disciplined individual who is focused on the customer’s/guest experience.

Position Responsibilities

  • The Wine Steward is responsible for selling wine and serving meals in our designated venue and provides overall wine & food service experience to our guests.
  • Conduct wine tastings & wine pairings and convert these experiences into wine sales.
  • Applies salesmanship techniques in order to achieve maximum sales.
  • In addition to serving meals & beverages his/her duties include the re-stocking of the tasting room on a daily basis, and once a week may be requested to work during the loading of wines into the storage area.
  • Responsible for achieving guest satisfaction with wine & food service.
  • Follow all company wine service standards and sequences of service while on duty.
  • Solve in a satisfactory and proactive manner all service and product deficiencies and follows up on guest comments and/or concerns.
  • Follows and complies with all Public Health rules and regulations.
  • Be knowledgeable about the wine list and able to discuss and suggest wines to guests who ask for advice.
  • Reports all guests' queries, discrepancies, or suggestions to his/her immediate supervisor.
  • Duties include the cleaning and sanitizing of his/her working area and working utensils following the Health rules and regulations and all times.
  • Must be available to work Saturdays and be flexible extra duties or longer hours if necessary.
  • Other duties related to the Cellar Door Experience may be assigned from time to time.
  • Handle routine sales transactions which include operating cash register and accounting of daily sales.
  • Assist with display and stocking of retail items and wines.
  • Acquire and maintain a thorough knowledge of winery and our wines.
  • Ensure daily cash ups are correct and complete at the end of the business day.

Qualifications

  • WSET Level 1 OR A relevant qualification in wine.
  • Minimum two years of tasting room/wine steward experience.
  • Bilingual (English and Afrikaans)
  • Patient and professional at all times
  • Passion for wine and customer service with strong wine knowledge
  • Excellent communication skills, both verbal and written
  • Proficient in the POS, and/or ability to learn
  • Must be able to pick up 15kgs (Moving of wines are required)