Front-of-House Manager (Presentable) @ Stellenzicht Wine Estate

Monday, 13 September, 2021
anonymous    
Stellenbosch  

Vacancy:  Front-of-House Manager

Purpose of position:

The purpose of this position is to execute the delivery of the entire Stellenzicht Wines hospitality experience, to meet and exceed customer expectations in the tasting room wine and food offering, to execute Functions, and to assist the Wine Maker/Estate Manager to manage and control the pool of tasting Room Assistants.

Please note that from time to time, Ad-hoc duties may be expected from you by management, due to operational requirements.

Reporting line:

Position reports to the Wine Maker & Estate Manager

Duties and responsibilities: 

-    Responsible for full operation of the Tasting Room
 
Hospitality: 

  • Managing the floor and maintaining high service level of staff
  • Host tours, lunches and tastings, especially for VIP groups
  • General waitron duties and tasks
  • Hosting Cellar Tours
  • Assist Estate Manager with ad hoc tasks
  • Assist Estate Manager in arranging functions - tasting room, meetings, staff functions, marketing functions
  • Manage operations in tasting room (e.g. if tables are full etc.)
  • Take part in the leadership team by training providing a high level of service and training Tasting Room Assistants to do the same

Administration: 

  • Conducting opening and closing duties of tasting room
  • Assist Wine Maker/Estate Manager in managing the Tasting Room Assistants
  • Assisting in stock take, control and reconciliation of the tasting room stock
    • Notify Wine Maker/Estate Manager if stock is required on any tasting room item
    • Stock take and reconciliation of wine and merchandise
  • Responsible for daily cash up
  • Report maintenance issues in tasting room to Wine Maker/Estate Manager
  • Ensure that cleaner is operating effectively 

Sales & Marketing:              

  • Checking that all details on shipping forms are filled in correctly
  • Drive sales targets and motivate Tasting Room Assistants to do the same
  • Promote the Wine Club to visitors
  • Gather customer details and maintain client data base
  • Provide relevant information to be published on social network sites e.g. famous people 

Qualifications and experience: 

  • Front-of-House and/or Wine Service Courses a distinct advantage (Cape Wine Academy)
  • Previous experience in a winery tasting room (non-negotiable)

Competencies: 

Service orientation: 

  • Independently anticipates and meets client’s needs
  • Takes the initiative to solve client’s problems
  • Coaches others on achieving outstanding client service
  • Ability to "think-on-your-feet" when the pressure is on 
  • High energy levels

People management: 

  • Supports, encourages & develops team members                 
  • Holds team members accountable for goal achievement

 Accuracy, Quality: 

  • Output is accurate and error free
  • Ensures that deadlines are met 

Networking: 

  • Builds rapport and puts people at ease
  • Is engaging and enthusiastic
  • Is comfortable having to persuade others

Remuneration: 

  • Available upon request


* PLEASE NOTE THAT THIS IS A NON-AA/EE POSITION. 

Please email your CV and head & shoulders photograph to:  julie@ernieelswines.com