Head of Participant Experience

Thursday, 16 September, 2021
Maurisha Buys    
Cape Town  

Alliance Abroad Group is designated J1 Visa sponsor with the Department of State. Allowing us to provide visa sponsorships such as work and travel, intern/ trainee and teacher programs. With global office located in USA, Mexico, Spain, Australia and South Africa.

Our HUB Office based in Westlake Business Park, has a fantastic opportunity available for a Head of Participant Experience to oversee all participant experience from how information is passed to our clients, their experience of cultures through their program and ensuring that participants feel safe and cared for. Working alongside Account Managers on current issues and how it effects participants. Collaborating with our Intern/ Trainee Development team on how software looks and feels to participants, particularly for ease of use. Creating a team that gives great customer experience through timely resolutions with great skills in gathering records/ information and passing of detailed information to our participants. Keeping senior management team fully aware of current issues and possible upcoming issues.

Key Attributes:

  • Amazing follow up skills, persistent in getting to the core of issues in a timely manner
  • Calm and centered in urgent matters
  • Great at conveying information to superiors prior to being asked for it
  • Attention to the bigger picture
  • Ability to think about the upcoming season and the shifts that need to happen to make it a success

Education and/ or Work Experience:

Bachelors or at least three years’ experience in a management role

Other:

Work From Home Position

Hours of Work: Monday to Friday from 15:00PM to 23:00PM (these hours are to be in-line with our US Office Hours)

Salary: R25K to R30K (dependent on experience)

Job Type: Full-time, Permanent

If you wish to apply for this position please send your resume for the attention of Werner Swart (HUB Manager) – wswart@allianceabroad.com with Head of Participant Experience in the subject line.