Front of House Coordinator - 0000

Monday, 11 October, 2021
anonymous    
Paarl  

Located in Agter-Paarl in the heart of the Boland of the Western Cape, Perdeberg is situated in one of the finest wine-growing regions of the Cape.  Perdeberg is renowned for its innovation, dedication to excellence and multi-award winning wine portfolio.  

Perdeberg is seeking to appoint the services of a Front of House Coordinator with experience in the wine industry. The ideal candidate will be enthusiastic, creative and customer focused with excellent communication and organisational skills.

Main function

The role of the person is to execute the delivery of the entire Perdeberg Wines hospitality experience, to meet and exceed customer expectations in the tasting room and restaurant in terms of wine and food offering. The successful candidate will be an excellent organizer and communicator with a proactive and friendly attitude towards all customers.

Key responsibilities:

Administration

  • Daily checking of emails and ensure 24-hour turn-around time on all customer enquiries.
  • Maintain and expand current customer base, whilst upholding the highest level of service standards that will result in consistent return of customers.
  • Promote products, services and events to customer base on premise as well as through approved customer relationship communication methods.
  • Assist and provide input on year plan activities and promotions for restaurant and tasting room.
  • Assist with routine maintenance and repairs of equipment as and when required.

People Management

  • Effectively coordinate front-of-house team for both restaurant and tasting room.
  • Ensure service standards and company procedures are implemented and executed as required.
  • Identify and correct performance gaps by way if appropriate corrective action including instruction, coaching, training, disciplinary action and performance counselling
  • Report team performance to senior management

Operations

  • Conduct opening and closing duties of tasting room and restaurant.
  • Ensure that establishment is adequately stocked, cleaned, set up for customer service and that all equipment is in good working condition.
  • Ensure the front-of-house team is fully briefed and carries the necessary knowledge to uphold customer service.
  • Welcoming of guests upon arrival, resolving of any customer queries and/or complaints.
  • Ensure that all COVID-19 protocols are followed
  • Checking with guests to ensure that they are enjoying their tasting room and/or restaurant experience
  • Upselling of products and/or services available at Perdeberg
  • Daily cash up procedures and ensuring the purchases and receipts balance at the close of business
  • Attend and host evening functions on premise when required.
  • Provide sales feedback from point of sales system.
  • Monitor and review visitors’ experience to identify opportunities for improvement
  • Plan and control the day-to-day operations of the establishment including procurement, inventory, facilities maintenance and work scheduling and assignment
  • Ensure compliance with licensing, hygiene and health and safety regulations

Minimum requirements and key competencies:

  • 3 – 5 years experience in hospitality
  • Diploma and/or certificate in Hotel Management/ Hospitality Management, WSET or CWA qualification
  • Excellent communication skills on all levels
  • Computer literate
  • Point of sale system experience
  • MS Word, MS Excel, MS Outlook at intermediate level
  • Strong knowledge of customer-facing food and/or wine services
  • Own vehicle and driver’s license
  • Natural leadership skills with an eye for detail
  • Must be able to work weekends, public holidays and, when required, after hours

Rewards offered

  • Competitive remuneration package
  • Modern facilities in a beautiful country location
  • Opportunities for self-actualization and autonomy in a creative and innovative working environment
  • Opportunities for career development

Applications

Send CV and copy of ID & qualification to recruitment@perdeberg.co.za by Tuesday, 19 October 2021.