F&B Guest Attendants - Market related

Tuesday, 2 November, 2021
Olin     0218809500
Stellenbosch  

Responsibilities:

  • Perform duties of a waiter/waitress in any area of the Hotel as directed by Management
  • Sets up service areas prior to service by cleaning the area and preparing service
  • Acquisition and Maintenance of GUESTS by anticipating, meeting and exceeding GUESTS’ expectations by delivering exceptional service with great attitude, commitment and professionalism
  • Meet and greet all our GUESTS with a friendly and welcoming smile
  • Take orders from GUESTS, set up accordingly and serve food and beverages
  • Operate point of sale system
  • Present bills and process payment
  • Deal with GUEST complaints and queries immediately and efficiently
  • Answer calls and take restaurant bookings
  • Cleans restaurant / buffet area after service and prepare areas for the following service time
  • Set-up of conference/banqueting venues, equipment and service stations according to Function Sheet / instruction
  • Clearing, cleaning and securing of venues and storing equipment after events
  • Ensuring storerooms are neat and clean
  • Assist with basic count of stock items
  • The employee is familiar with and performs to the minimum GUEST Service Standards laid down within his/ her area of work and responsibility

Cash/Bank Handling

  • Process all payment methods in accordance with Accounting procedures and policies.
  • Follow property control audit standards and cash handling procedures (e.g., blind drops).
  • Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
  • Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
  • Transport bank to/from assigned workstation, following security procedures.
  • Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.