Guest Liaison - 5* Property - Stellenbosh Wine Estate

Wednesday, 29 December, 2021
anonymous    
Stellenbosch  

5* Property based on Stellenbosch wine estate is wanting to employ a Guest Liaison to join their team. The candidate will be responsible for ensuring a seamless guest experience. The role of the Guest Liaison is admin focused, and involves pre-planning and compiling bespoke itineraries prior to the guest’s arrival. Direct contact with guests would be required (as needed).

APPOINTMENT REQUIREMENTS

  • Completed qualification in Hospitality, Travel, Tourism
  • Min 1 - 2 years’ experience in concierge & reservations in a 4*/5* environment
  • Knowledge of PMS systems
  • Computer literate – MS Office & Excel is essential
  • Proficiency in English; knowledge of additional languages is an advantage
  • Comfortable in dealing with very distinguished clientele
  • Enthusiastic personality
  • Ability to work under pressure

KPA’S

  • The Guest Liaison will also be requested to assist with  Reservation duties (as needed).
  • Ensure all incoming emails, reservations & messages are dealt with promptly and accurately, and within a 2-hour response time.
  • Assist guests with reserving restaurants, tours, transfers
  • To be fully conversant with all hotel rates, including rack, special offers and contracted.
  • Ensure that bookings for each day are checked prior to arrival for accuracy and confirmations.
  • Ensure guest history files are used and utilized correctly.
  • Ensure all Special Attention Guests requests are dealt with accurately, and that every effort is taken to ensure they receive the appropriate service.
  • Prepare and manage the arrival responsibility.
  • Send out communication to all departments each morning by no later than 10h00.
  • Prepare booking notes in a two-week cycle, ensure all memo notes are up to date with relevant information.
  • Present a Breakdown Meeting regarding all upcoming reservations to Management Team on a weekly basis.

Competitive market-related salary on offer (including benefits)

To apply, please email your CV to leniseb@kubekanye.com stating your current gross ctc monthly salary + notice period