Reservations Assistant

Cape Town  

How About: — CAPE TOWN —, working as a — RESERVATIONS ASSISTANT— for the — HOSPITALITY industry.

Our client in Tokai is looking for a Reservations assistant to start immediately. To assist the Reservations office with administrative support and guest bookings to ensure an exceptional guest experience.



Minimum 2 years client liaison experience in high end properties




Opera property management system experience an advantage

Handles Hotel bookings and reservations

Ensures that confirmations of bookings are accurately sent out within a 24 hour turnaround time

Ensures pro-forma invoices are sent out in time to guests and agents

Assist with the maintenance and control of payment procedures for reservations

Ensure that payments are collected as per payment policies

Follow up on provisional bookings as per policies and contracts

Action daily reservations traces

Weekly exclusive functions communication to Agents, Operators and direct guests (Mondays)

Ensures that profiles of arriving guests are updated on system



Source and communicate profile of guests staying at the hotel (VIP guests)

Daily filing of all written correspondence

Capture payments from the bank statement to bookings

Assist Events coordinator with availability and quotes

Assist Events coordinator with client requirements when clients are onsite

Prepare collateral for exclusive or special events

Assistance with Agent, Operator and media requests – photography,

Communication to all departments on details of an upcoming site inspections (Mondays)

Assist with site inspections


Salary: R12 000pm CTC plus R24.00 meal allowance per shift worked.





Kindly consider your application unsuccessful should you not receive feedback within the following 7 working days.


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