Cavalli Wine Estate seeks experienced Tasting Room Manager - Market related salary plus 5% commission on wine s

    0218553218
Stellenbosch  

Cavalli Wine Estate has a vacancy for a Tasting Room Manager with three or more years prior management experience in the wine industry and a proven ability to be an effective, innovative and enthusiastic leader.

JOB RESPONSIBILITIES

This person will be responsible for all aspects of operating the tasting room, including but not limited to:

  • Oversee the day-to-day operations of our Tasting Room which includes tastings, visitor relations, tours, staff performance, wine clubs and internet sales
  • Managing daily visitor appointments, inventory, printed materials
  • Developing innovative ways to drive sales and customer satisfaction;
  • Working with hospitality and industry peers to create successful referral programs;
  • Achieving tasting room goals including sales, new club members
  • Employee sales and customer service training, one-on-one coaching, and ongoing wine education;
  • Conducting off-site pourings, tastings and events as needed
  • Hire, train, schedule and supervise Tasting Room Ambassadors
  • Inventory management of wine, retail merchandise and tasting room supplies
  • Coordinate hospitality events, such as consumer tastings, VIP tastings, and wine club events
  • Handle routine purchasing transactions, including operating POS, and accounting for daily sales. Ensure that cash accounting is correct and complete at the end of the business day
  • Draft newsletters, maintains social media presence and website content
  • Maintaining a working knowledge of the tasting room menu, products and procedures
  • Assuming responsibility for the tasting room overall cleanliness, operations, efficiency, compliance with procedures, and customer satisfaction
  • Training/coaching team members on procedures, Developing team members’ wine knowledge
  • Helping to develop new procedures/policies and rolling out to staff
  • speaking knowledgeably about Cavalli Wines and wine in general
  • Filling in when necessary in emergency situations

Email hr@cavalliestate.com