Customer Service Consultant

Tuesday, 22 January, 2019
Desmaine     0218722648

Our Client is looking to employ an experienced, hard-working and efficient person to fill this Paarl based position as Customer Service Consultant for their imported capital equipment portfolio.

The successful candidate must have:

3+ years customer service experience


Excellent computer skills – experienced on Excel and ERP system

Strong administrative skills

Organized, neat and pays attention to detail

Able to cope under pressure and respond quickly to customer requests

A professional manner, with excellent communication skills and telephonic skills,

Fluent in English and Afrikaans

Flexible and willing to work longer hours if required


The primary tasks include:


Purchase orders both  foreign & local

Opening and closing of works orders on the ERP System (Q-Muzik)

Manage communication & administrative tasks between freight forwarders & suppliers, tracking orders & shipments

Report to clients  regarding delivery

Filing all Service notes / Delivery Notes / Invoices & other paperwork

Deal with queries from clients/suppliers/Salespeople and technicians

Complete equipment portfolio quotations on parts to clients

Receive quotes from Suppliers – Apply different factors to pricing

Quotations from freight forwarder and couriers

Receive orders from client, Convert HGM quote to order


Doing detailed quotes

Complete equipment portfolio invoicing - JHB & Paarl

Warranty return goods process

Debtors – Follow up on payments including quarterly visits to customers


Please send your CV to to apply.