Reservations Consultant - Top Safari Company - Cape Town - R19 000.00

Wednesday, 6 February, 2019
Charlotte - Kendrick Recruitment     07366000055
Cape Town  

Kendrick Recruitment is now seeking Reservation Consultants for a fantastic company based in the Cape Town area.

 Main Duties & Responsibilities

▪ Must be able to create and process lodge reservations (both group and FIT) three safari lodges in Botswana.

 ▪ Must be able to provide support for our luxury tour operating division by quoting and handling touring files as and when necessary.

▪ Must be able to make lodge reservations for FIT’s and groups, preparing rate proposals and following up on the business to ensure revenue.

▪ Must be able to arrange quotes, manage and make tour operating bookings including flights, transfers, restaurant reservation, as well as accommodation bookings.

▪ Be able to assist & maintain an efficient administration system within the department – so strong admin skills a must.

 ▪ Assist where required with related duties as and when asked by management.

▪ Accuracy & detailed capturing of lodge reservations is a must.

 ▪ Be able to constantly review, monitor and revise guest service standards, ensuring guest satisfaction is enhanced

▪ Be able to supply quotations based on the client’s requests.

▪ Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue.

▪ Needs to be flexible in working hours and ensure coverage when needed.

▪ Needs to be abe to manage room blocks.

▪ Consistent work application of all reservations systems, policies and procedures.

▪ Creating and managing all travel logistics and file handling, including financial aspects.


Required Qualifications & Experience

▪ Must have excellent customer must have strong service orientation skills.

▪ Groups reservations experience is highly advantageous.

▪ Previous experience in a luxury tour operating environment required and non-negotiable. (Safari operating environment beneficial).

▪ Computer Literacy and creative writing skills an absolute must.

▪ Previous Hospitality and Travel Experience essential.

▪ Opera experience (massive advantage). 

▪ The ability to work effectively in a pressurised environment.

▪ The ability to work well within a team environment and without supervision.

▪ Exceptional telephone etiquette and mannerisms required – fluent in English written and verbal

▪ Team and goal orientated.


  • Salary Offered R19 000.00
  • Please note this is a live out position

Should you feel that you are the right candidate for this position please submit through your CV today with a head and shoulders picture and contactable references today.

I look forward to hearing from you and good luck!

**Please note due to the high volumes of CV’s we receive should you not hear from us within 2 weeks your application has been unsuccessful**