Senior Reservationist

Thursday, 14 February, 2019
Desmaine     0218722648
Cape Town  


How About: — TOKAI—, working as a — SENIOR RESERVATIONIST— for the HOSPITALITY Industry.

Our client in Tokai is looking for a Senior Reservationist to facilitate guests bookings and support all departments to ensure an exceptional guest experience.



Minimum 5 years client liaison experience in high end properties

Sound financial acumen

Assists with monitoring occupancies and forecasts in line with set budget

Compiling of required reservation and financial reports

Computer literacy is essential

Operational experience within a high end property

Sound Opera property management system experience required

Manage and handle Hotel reservations

Ensures that confirmations of bookings are accurately sent out within a 24 hour turnaround time

Follow up on provisional bookings

Action daily reservation traces

Update all 3rd party booking sites through SiteMinder to yield rates and availability to ensure maximum results through online bookings

Weekly (and daily) yielding to optimize all revenue channels

Collate a weekly pick up report and also a list of provisional bookings for the next three months

Capture payments from the bank statement to bookings


Ensure that the guest ledger for outstanding balances is cleared within 7 days of an account being added

Ensures pro-forma invoices are sent out in time to guests and agents

Manage the maintenance and control of payment procedures for all reservations

Ensures that profiles of arriving guests are updated on system

Liaises with departments and provides an update on arrivals, groups and special requests

Assist with Travel and Tour Operator contracts where necessary

Maintains good communication channels with all suppliers and industry colleagues including other 5 star hotels

Daily filing of all written correspondence

Checking allocations for the next 7,14 and 21 days and releasing this according to the stipulated agreement

Source and communicate profile of guests staying at the hotel to relevant departments

Preparing and reconfirmation of the next day’s (and longer if over weekend or public holidays) arrivals packs

Source and communicate profile of guests staying at the hotel (VIP guests)

Communication to all departments on details of an upcoming site inspections (Mondays)

Assist with site inspections

Salary: R22 500 CTC


Please forward CV and references to:




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