Hotel Receptionist & Spa Therapist

   
Paarl  

Position available:                 Receptionist & Spa Therapist

Department:                           Front Office

Work hours:                           Day Shift, Weekends & Public Holidays

Application (Short CV) to:     Mikaela Donkersloot-Daniel

                                               vacancies@cascademanor.co.za

Closing date:                          28 February 2019

Main Tasks and Responsibilities

  • To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
  • Check-in and check-out of arrival guests/groups
  • To assist the spa with bookings and enquiries
  • To assist the spa therapists with treatments as an when required
  • To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service
  • To be responsible for accurate and efficient accounts and guest billing processes.
  • To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
  • To ensure that all reservations and cancellations are processed efficiently.
  • To keep up to date with room prices and special offers to provide accurate information to guests.
  • To assist with concierge related duties such as arranging transfers, excursions etc for guests.
  • To report any maintenance, breakage or cleanliness problems to the relevant manager.
  • To administer the general petty cash system and float in an accurate manner.
  • To undertake all training as required (e.g. first aid, health and safety, customer service).
  • To undertake any other ad-hoc duties relevant to the post, as and when required.

 Requirements:

Minimum grade 12 certificate

Computer literate

A friendly and welcoming approach

High standards of dress and presentation

Ability to remain calm during difficult situations or in a very busy environment

The ability to work unsupervised

Excellent interpersonal skills, including a pleasant telephone manner

Good administrative skills and the ability to use email and booking systems / OPERA knowledge

Good team working skills.

Strong work ethic

Flexibility