Reservationist

Friday, 14 June, 2019
Desmaine     0218722648
Cape Town  

WHERE ARE YOU GROWING TO?

How About: —TOKAI—, working as a — RESERVATIONIST— for the HOSPITALITY Industry.

Our client in Steenberg, Tokai is looking for a Reservationist.

— REQUIREMENTS:

Grade 12

Computer literate

At least 2 years’ experience

Fluent in English and Afrikaans

Driver licence and own Transport

Contactable References

 

KEY DUTIES:

Reservations:

Handles Hotel bookings and reservations.

Assists guests with arrangements such as transfers, restaurant bookings, golf and tours and bookings at other venues.

Ensures that profiles of arriving guests are updated on system.

Liaises with HOD’s regarding staff educational bookings (staff stay overs).

Deals with agent or guest complaints relating to bookings and informs the Reservations Manager.

 

Communication:

Ensures that confirmations of bookings are completed and sent out promptly.

Responds to initial enquiries and requests within an 8 hour working day.

Liaises with departments and provides and update on arrivals, groups, special requests and functions at hotel.

Liaises with departments in terms of function requests and bookings, when the Functions Co-ordinator is on leave.

Attends daily meetings

Attends operations meeting weekly when required.

Maintains good communication channels with other 5 star hotels in the area

 

Financial:

Ensures pro-forma invoices are sent out in time to guests and agents

Follows up with guests and agents on payment of invoices.

Assists with the maintenance and control of payment and commission procedures for all reservations (travel co-ordinators commission).

Records all commissions generated through transfers, tours etc.

Assists with monitoring occupancies and forecasts in line with set budget.

Manages waiting lists and turn-a-ways and provisional reservations in order to optimize occupancy and revenue by applying yield management

 

General:

Updates website in conjunction with web designer.

Maintains the filing system.

Ensures high standards of hygiene and maintenance in area of responsibility.

Performs any other tasks as and when requested.

 

 

— SEND CV: desmaine@vinerecruitment.co.za

 

Kindly consider your application unsuccessful should you not receive feedback within the following 7 working days.

 

You can also follow us at @vinerecruitment or www.vinerecruitment.co.za for regular updates on all our vacancies.