Receptionist required for 5 Star Boutique Hotel - La Petite Ferme

Saturday, 22 June, 2019
Dylan van Blerk     021 876 3016
Franschhoek  

Job Profile for Reception: Front of house for La Petite Ferme

POSITION TITLE:  Reception/Front of house

REPORTS TO: Manager on duty for accommodation and restaurant. 

POSITION SUMMARY:

To ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave lasting impressions in the minds of guests.

While the receptionist maintains high level of professionalism in dealing with guests, he or she is very courteous and friendly in order to make guests feel relaxed and at home in the hotel.

As the first person whom guests come in contact with, the role of the receptionist is to give guests a remarkable first impression about the hotel, and welcomes them warmly with a broad smile as they make their reservations.

Hotel receptionists have to be smartly and neatly dressed always, and should be in the know of all activities going on in the hotel and the area.

Therefore, they must have their ears on the ground at all times to know what is happening to be able to keep records and answer questions related to activities at the hotel.

They are responsible for diligently recording all reservations and bookings made by guests and presenting them to the manager for record keeping and account balancing to know the level of business development in the hotel.

As the person guests meet first, the receptionist is conversant with the latest pricing rates in the hotel, and informs guest of current special offers and promotions in order to increase revenue and win more customers. 

PREREQUISITES:

Proven work experience as a Restaurant/hotel receptionist of front desk or similar role.

Proven customer service experience

Exhibit excellent knowledge of customer service.

Good interpersonal skills.

Must be orderly.

Ability to multi-task.

Good crisis management skills.

 

PERSONALITY:

Fluent in English

Being reliable and trustworthy

Communicate well

Always ready to help and assist

Be very organised and methodical

Ready for a new challenge in life and a long term involvement in his/her future job

In Return:

Adequate market related salary, Negotiable based on experience.

Performance Bonus as per Quality of work and Performance

Provident fund company contribution

Education:

High school OR Hospitality or Tourism qualification.

Experience:

At least 1 year experience working in reception/front desk at preferably an establishment with 4/5 star offering.

To apply, please submit your CV with contactable references if applicable and photo to hr@lapetiteferme.co.za . Only successful applicants will be contacted.