Technical assistant required mechanical background

Friday, 26 July, 2019
Mala Govneder     0219106219
Cape Town  

Key Performance Area

   Key Performance Indicators

Installations

 

 

·         Manage all onsite installations (including setup of wax machines) of products purchased whereby ensuring that the equipment is operational before leaving the customer site. 

·         Educate customers to correctly operate machinery purchased / rented.

·         Ensure that the necessary paperwork (job card) is completed before leaving site.

·         Ensure that once the installation is completed – the work area (customer site) is neat and tidy before leaving.

 

 

Repairs and Maintenance

·         Attend to all customer repairs or maintenance issues, whether onsite at customer premises or within warehouse.

·         Diagnose errors and technical problems by conducting the necessary fault finding on customer machines.

·         Timeously fix machine errors reported by customers.

·         Order parts and or stock, via Administration Manager, to fix broken machines.

·         Conduct maintenance on machines at regular manufacturer recommended intervals.

·         Identify resolutions, suggest enhanced operating techniques and recommend service improvements.

·         Manage customer warranty status in line with repairs and or maintenance.

 

Customer Service

·         Handle each customer interaction in a professional and tactful manner.

·         Report, update and liaise with customers regarding the status of their repairs – parts ordered etc.

·         Keep management up to date regarding the status of customer repairs.

Warehouse assistance (when no technical assistance is required)

·         Assist with container off loading

·         Assist with general warehouse duties as determined by the warehouse supervisor

THE IDEAL CANDIDATE SHOULD HAVE:

  • Minimum education: Grade 12
  • At least 3-5 years’ experience in a technical role
  • Valid drivers’ licence
  • Ability to communicate with customers in Afrikaans and English

PERSONAL QUALITIES:

  • Good administration & analytical skills
  • Attention to detail
  • Disciplined and self-motivated
  • Hands-on commitment to getting the job done
  • Good communication and interpersonal skills
  • Must be able to work with minimum supervision
  • Be proactive

Client based in Epping