Hospitality & Tasting Room Manager

Paserene Wine Farm is looking for an experienced, hands-on Hospitality & Tasting Room Manager to lead our tasting room and hospitality operations in Franschhoek.

This is a role suited to a dynamic individual with a passion for wine, people, and exceptional guest experiences, who is confident managing a team and driving standards in a luxury wine farm environment.

Key Responsibilities:

• Oversee and manage all tasting room operations
• Ensure consistently exceptional service for local and international guests
• Lead, manage, motivate, and train the hospitality team
• Assist in the kitchen when required and ensure smooth coordination between front and back of house
• Manage and grow the Paserene Wine Club
• Plan, cost, and execute events and special experiences
• Develop and implement new ideas to enhance guest experience and sales
• Handle stock management, stock control, reconciling, and costings
• Manage daily cash-ups, recons, and reporting
• Ensure health and safety compliance in both the kitchen and tasting room
• Uphold and represent the Paserene brand professionally at all times
• Assist with marketing initiatives and have input into promotional activities

Requirements:

• Minimum 5 years’ tasting room management experience
• Proven leadership and team management skills
• Valid driver’s licence and own reliable vehicle (essential)
• Marketing experience (advantageous)
• Strong administrative, costing, and stock management skills
• Experience in planning and executing events
• Solid knowledge of health and safety regulations in a kitchen and tasting room environment
• Energetic, friendly, and professional with excellent communication skills
• Ability to work weekends, public holidays, and peak seasons