Hostess - Tasting Room

Reports To: Tasting Room Manager

Overview:
As a Wine Tasting Room Hostess at our renowned wine farm in Durbanville, you will be the face of the tasting room and provide exceptional customer service, ensuring that visitors have a memorable experience while learning about our wines and the winemaking process. Your role will involve greeting and engaging with guests, and creating a welcoming and educational atmosphere that highlights our winery’s offerings.

Key Responsibilities:

1. Guest Reception & Service:

   • Welcome guests as they arrive and provide a friendly, warm, and professional atmosphere.

2. Customer Engagement:

3. • Provide an excellent level of customer service at all times.
   • Build rapport with guests, ensuring that their experience is personalized and memorable.
   • Assist guests with wine purchases

4. Sales & Promotion:

   • Promote the sale of wines and wine-related products available in the tasting room.
   • Encourage repeat visits by informing guests about wine club memberships, events, and other offerings at the farm.

5. Tasting Room Operations:

   • Maintain cleanliness and organization of the tasting room, including ensuring that glasses, tables, and tasting stations are cleaned and replenished.
   • Monitor wine inventory levels and inform the Tasting Room Manager when restocking is needed.
   • Assist in setting up and breaking down tasting events and special promotions.

6. Events and Special Occasions:

   • Assist in organizing and facilitating special events, private tastings, and group tours.
   • Help with the coordination of tastings and events to ensure everything runs smoothly.

7. Health & Safety Compliance:

   • Ensure adherence to all health and safety regulations, including the responsible service of alcohol.
   • Maintain a safe and welcoming environment for all guests.

Skills & Qualifications:

• Experience: Previous experience in hospitality, customer service, or wine tasting is preferred.
• Knowledge: A passion for wine and & guest service
• Communication: Strong interpersonal and communication skills; ability to engage with guests of all backgrounds.
• Personality: Friendly, approachable, and enthusiastic about sharing wine knowledge with guests.
• Attention to Detail: Ability to maintain a clean and organized tasting environment.
• Sales Ability: Comfortable with upselling and promoting wine sales.
• Multitasking: Ability to juggle multiple tasks in a fast-paced environment.
• Team Player: Ability to work well with other team members and management.
• Languages: Proficiency in English is essential; additional languages are a plus.

Physical Requirements:

• Ability to stand for extended periods.

Working Hours:

• Day shifts (unless an event), including weekends and public holidays, as required by the seasonal demands of the wine farm and tasting room.

Compensation:

• Competitive salary with potential for tips and commission-based incentives.
• Own transport vital

How to Apply:
Interested candidates should submit their CV and a cover letter detailing their experience and passion for the wine industry to tanya@tanyaserra.co.za