Front of House Manager

Do you have a passion for people, enjoy the countryside, have strong admin skills and love the hospitality industry? We have a live-in position for a vibrant individual to join our Front of House Team of a 20 bedroom 4-star graded guest house between Worcester and Robertson.

Responsibilities:

• Reservations
• Check-in and check-out of guests
• Invoicing & Payments
• Guest liaison & Guest managing
• Ensuring guest satisfaction & handling complaints
• Oversee rooms are suitable for guests
• Oversee accommodation staff responsibilities
• Supervision of dinner service
• General Admin of accommodation
• Retrieve feedback from customers via TripAdvisor
• Managing booking systems
• Liaise with travel agencies, booking engines, accommodation websites
• Assist Function Coordinator occasionally with events

Requirements:

• Computer Literate – MS Excel, MS Word
• Strong admin skills
• Experience in Nightsbridge or similar booking operations system will be beneficial
• Fluent in English & Afrikaans –written and verbal
• Well-presented and excellent communication skills
• Aged between 25-45 years
• Customer orientated, Passion for people & service excellence
• Hospitality qualification or at least have 3-5 years’ experience in accommodation sector of the hospitality industry
• Good organizational skills
• Creative mindset
• Team Player
• Must be able to work under pressure
• Must be willing to work long hours, public holidays and weekends as required by the industry
• Live in position – 1-Bedroom Cottage overlooking vineyards

Please note, that we can only consider candidates, who are South African Citizens or hold valid South African Permanent Residence Status. Candidates who reside in the Western Cape would be preferred.

If your application is successful you will be contacted within 10 days of submission.

If you meet the requirements above please:

1. Email your updated CV and a recent photograph to alida@leipzig.co.za. 
2. Include your salary expectations, availability to start working and a cover letter as to why you would be a suitable candidate.