Restaurant Manager - Stellenbosch - Market related

Helderberg Wine Route: My client, an esteemed wine estate, is seeking an engaging, customer-focused Restaurant Manager with a passion for hospitality to join their F & B Team. If you excel in high-end dining, have a keen eye for detail, and are driven to deliver exceptional service, this could be the perfect opportunity for you.

Purpose of the Role: To oversee the daily operations of the restaurant, ensuring high standards of service, quality control, staff management, and customer satisfaction.

Key Responsibilities Include but are not limited to:

• Operations & Administration:
  • Prepare weekly shift rosters and manage restaurant cash-ups
  • Oversee service quality, ambiance, and overall customer experience
  • Monitor stock levels, place orders, and conduct inventory counts
  • Ensure property maintenance and report issues promptly
  • Respond promptly to emails from directors, clients, and suppliers
• Customer Service & Quality Control:
  • Manage guest relations, handle complaints, and monitor TripAdvisor reviews
  • Ensure food presentation, service, and hygiene meet high standards
  • Train staff on service etiquette, attire, and menu knowledge
  • Advise customers on menu and wine choices, promote wine sales
• Staff Management & Training:
  • Recruit, train, and manage restaurant staff
  • Conduct on-the-job training and enforce policies
  • Organize shifts and ensure team efficiency
• Beverage & Wine Management:
  • Maintain an updated wine and beverage list
  • Train staff on wine pairings and sales techniques
  • Oversee stock control, inventory, and supplier returns
  • Ensure wine cellar is well-organized and maintained

Criteria:

• Experience in restaurant management, hospitality, or a similar role
• Strong leadership, customer service, and problem-solving skills
• Excellent knowledge of food safety, hygiene, and health regulations
• Excellent computer skills and experience in hospitality POS and CRM systems
• Wine expertise and ability to train staff on wine pairings
• Excellent communication and organizational skills
• Fluent in the English language

ONLY CANDIDATES WHO RESIDE IN CLOSE PROXIMITY TO STELLENBOSCH WILL BE CONSIDERED FOR THIS POSITION