Our client, a Luxury property in the heart of Franschhoek, is seeking an experienced Guest Assistant to join their team.
The Guest Assistant provides exceptional service to guests by ensuring smooth check-in and check-out processes, addressing guest feedback, itinerary planning and making the necessary reservations, collaborating with colleagues, and maintaining operational standards. This role requires a warm, courteous demeanour and an efficient, guest-centred approach.
• Minimum of 2 years of experience in the Front Office operations of a luxury hotel
• Proficient in use of various well-known Property Management systems
• Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance
• Display a sense of urgency and dedication to meeting the needs and wishes of others
• The ability to remain calm and professional when under pressure
• Strong interpersonal skills
• Excellent verbal and written skills
• Must be professional and a team player
• Sustainable quality and attention to detail
• Tertiary qualification in Hospitality Management or Tourism would be advantageous
• Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous
• Ability to work shifts including night shift
• Preference will be given to candidates from Franschhoek and neighbouring areas
Key Responsibilities: Visit the POSITION LINK below for full details.
Email your updated CV and Motivation to Zelda at info@pmrecruitment.co.za
PICK ME RECRUITMENT • 082 399 6381
View more vacancies: www.pmrecruitment.co.za
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