Customer Service & Distillery Administrator

New Harbour Distillery specialises in handcrafted spirits inspired by Africa's unique nature. As a leader in craft spirits production, we combine traditional and experimental distillation techniques to create exceptional products. Located in Cape Town, we aim to showcase the best of African distillation.

Role Description

This is a full-time on-site role for a Customer Service & Distillery Administrator at New Harbour Distillery. The role involves managing customer inquiries, ensuring customer satisfaction, providing support, enhancing the customer experience, and effective communication. The position requires being present at our Cape Town location.

• Job Level: Intermediate

Key Responsibilities:

• Oversee front office activities, including reception, mail handling, and purchasing requests.
• Coordinate office services such as maintenance, office supplies, and equipment management.
• Process orders, invoices, credit notes, and ensure proper filing and reconciliation.
• Perform month-end duties, including filing documents and reconciling statements.
• Assist with customer queries and courier-related tasks.
• Manage social media platforms (e.g., Facebook, Twitter).
• Run company errands

Requirements:

• Minimum Grade 12 qualification.
• Minimum Bachelors degree in office administration or related field preferred.
• Previous experience with Xero, Cin7 and Excel would be ideal.
• Strong attention to detail, confidentiality, and time management skills.
• Excellent communication and numerical skills.
• FMCG industry experience is an advantage.
• A drivers license.
• No criminal record
• Minimum Experience: 3 - 5 Years

Desired Skills: 

• Administration
• Excel must be Excellent
• Finance
• Reception
• Problem solving
• Attention to detail
• Customer focussed

Expected Salary: R240 000 – R300 000 per year.

PLEASE SEND CV TO hello@newharbourdistillery.com