Helderberg Wine Route - Stellenbosch: My client, an esteemed wine estate and banqueting / events venue, is seeking an engaging, customer-focused Restaurant Manager with a passion for hospitality to join their F & B Team. If you excel in high-end dining, have a keen eye for detail, and are driven to deliver exceptional service, this could be the perfect opportunity for you.
Purpose of the Role: To oversee the daily operations of the restaurant, ensuring high standards of service, quality control, staff management, and customer satisfaction.
Key Responsibilities Include but are not limited to:
Operations & Administration:
- Prepare weekly shift rosters and manage restaurant cash-ups
- Oversee service quality, ambiance, and overall customer experience
- Monitor stock levels, place orders, and conduct inventory counts
- Ensure property maintenance and report issues promptly
- Respond promptly to emails from directors, clients, and suppliers
Customer Service & Quality Control:
- Manage guest relations, handle complaints, and monitor TripAdvisor reviews
- Ensure food presentation, service, and hygiene meet high standards
- Train staff on service etiquette, attire, and menu knowledge
- Advise customers on menu and wine choices, promote wine sales
Staff Management & Training:
- Recruit, train, and manage restaurant staff
- Conduct on-the-job training and enforce policies
- Organize shifts and ensure team efficiency
Beverage & Wine Management:
- Maintain an updated wine and beverage list
- Train staff on wine pairings and sales techniques
- Oversee stock control, inventory, and supplier returns
- Ensure wine cellar is well-organized and maintained
Criteria:
- Experience in upmarket restaurant management in a similar role in an estate environment (upmarket wine estate and banqueting facility) is not negotiable
- Strong leadership, customer service, and problem-solving skills
- Excellent knowledge of food safety, hygiene, and health regulations
- Excellent computer skills and experience in hospitality POS and CRM systems
- Wine expertise and ability to train staff on wine pairings
- Excellent communication and organizational skills
- Fluent in the English language
ONLY CANDIDATES WHO RESIDE IN CLOSE PROXIMITY TO STELLENBOSCH WILL BE CONSIDERED FOR THIS POSITION
Should you meet the criteria of this role and wish to apply, please e-mail your CV with a brief cover note to:
Christine Loopstra : christine@helderbergpersonnel.co.za