Reservationist / Administrator (Hospitality)

We are currently looking for a detailed orientated individual with exceptional communication skills to perform the duties of the reservationist and administrator.

The position will suit a well presented and well-versed individual with strong organizational skills. A pro-active approach to your day would most certainly ensure that things run smoothly in a busy environment.

DUTIES:

Restaurant

• processing all mails, screening calls, and answering enquiries/complaints.
• responsible for restaurant bookings. Liaise details with relevant employees.
• create restaurant function sheets and ensuring that these are properly managed.
• update department databases/data capturing
• handle routine sales transactions which include operating pos, cash, and card transactions.
• weekly cash up summary for restaurant, wine tasting and shop.
• monthly supplier consignment reports and submission of monthly invoices to the accounts department.
• diary management, including arranging and coordinating meetings for various departments, driver’s delivery/collection schedule.
• office maintenance, including replenishing consumables and stationery.
• communicate special occasions, notices, memos promptly to all staff.
• ensure general information on the server is updated
• assist with hospitality special events as needed.
• financial tasks including banking and handling the petty cash.
• setting up special events, dates, and deposits on dineplan.
• update sites such as dining out and eat out with new menus once released.

Shop

• provide training to casuals ensuring they know policies, products and how to operate the point of sale.
• complete weekly cash up by pulling micros report and comparing it to sales captured on the point of sale
• create monthly sales report indicating consignment / purchased stock sold.
• monthly supplier consignment reports and submission of monthly invoices to the accounts department.
• monthly stock take
• ensure stock levels are sufficient by placing orders with suppliers.
• adding new products to micros and ensuring that prices are updated accordingly.

Guest house

• liaising with events department and perfect hideaways regarding enquiries and confirmed reservations.
• ensures that reservations are captured on the relevant calendars.
• ordering of guest amenities and other supplies when needed.
• preparation of house before arrival and doing checks upon departure of guests.
• inventory count.
• handling the check in and check out processes.
• liaising with events department / perfect hideaways regarding any damages / breakages upon departure.

Tuesdays to Saturdays 08:00 – 17:00

Please note that only shortlisted candidates will be contacted. 
Preference will be given to candidates living within the Helderberg/Stellenbosch area